Privacy Policy

1. Introduction

Silver Audition, located at rue Couvaloup 5, 1110 Morges, Switzerland, is committed to protecting and respecting your privacy. This privacy policy explains how we treat the personal data we collect from our customers and visitors to our website.

2. Data collection

We collect the following information:

• Personal information such as name, address, telephone number and email address when requesting information, making an appointment or purchasing products.
• Hearing health details for customising hearing aids.

3. Legal basis for processing

We process your personal data on the basis of your consent, obtained explicitly during the initial consultation, and in the context of the execution of a contract when you purchase our products.

Our website contains certain information to enable rapid electronic contact and immediate communication, including a general e-mail address. If you contact us via the communication channels offered on our website, your details and content will only be used to process and respond to your request.

Important note: as confidentiality cannot be guaranteed when transmitting your data, you must not communicate any confidential data (medical questions, etc.) when contacting us.

4. Use of data

Your data is used for:

• Provide and manage our hearing aid services.
• Contact you for appointments or important information.
• Improve and personalise our services.Fournir et gérer nos services de prothèses auditives.

5. Disclosure of data

We do not disclose your personal data to any third party except as necessary to provide our services (e.g. prosthesis manufacturing laboratories) or as required by law. In addition, data may be used by third party companies that perform support operations for Silver Audition. These include:

• IT solution management service providers;
• providers of data capture services
• cloud systems providers;
• printing services;
• insurance companies, doctors and authorities (in particular IV, AVS, etc.);

6. Data security

We take technical and organisational security measures to protect your data against unauthorised access, modification, disclosure or destruction.

7. Your rights

The Data Protection Act grants you various rights, such as the right of access. Please contact your GP practice to assert your rights. We will be happy to provide you with further information on this subject.

8. Data retention

We retain your personal data for as long as is necessary to provide our services or to comply with our legal obligations.

9. Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be published on our website and, if the changes are significant, we will notify you by email.

10. Contact

If you have any questions or concerns about our privacy policy or your personal data, please contact us at info@silveraudition.ch.

11. Opt-Out option

At Silver Audition, we respect your choice regarding the use of your personal data. You have the right at any time to object to certain forms of processing of your personal data for specific purposes, including direct marketing, research and data analysis.

To exercise your right of withdrawal, you can:

Send us a request by email to info@silveraudition.ch specifying the uses of your data that you wish to refuse.

We will deal with your request as quickly as possible and will put in place the necessary measures to respect your choice.